How do I claim a promotion?
To claim a promotion, log into your account and visit the Promotions section. Browse the available offers, click on the one you prefer, and carefully read the terms. Most offers require you to click an 'Opt-in' or 'Claim' button before making a deposit or placing wagers to ensure the system tracks your eligibility.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in before the deposit was made. Other reasons may include using a payment method that is excluded from that specific offer, or failing to meet the minimum requirements listed in the terms. Always check the specific offer's terms link before proceeding.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless specifically stated in the terms. If you activate a new offer while another is still active, it may override the previous one or prevent the new one from triggering. Please refer to the 'stacking' or 'combination' clause in the terms page.
Where do I check the terms for a specific promotion?
Every active offer in your account's promotion section features a direct link to its specific terms and conditions. This link provides the final, legally binding details regarding wagering, game contributions, and limits. We recommend reviewing this link every time you claim a new offer.
Are promotions available on mobile?
Yes, all promotions are fully accessible via the mobile browser or the je88 app. The claiming process is identical: log in, go to the promotions area, opt in, and follow the specific requirements. Your progress is synced across all devices linked to your account.
What happens if I forget to opt in?
If you perform the eligible action (like depositing) before opting in, the promotion usually cannot be applied retroactively. This is why we emphasize selecting the offer and confirming your participation in the account section before funding your balance or playing games.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a bonus through your account settings or by contacting support. Be aware that cancelling a bonus may result in the loss of any winnings generated from that bonus. Check the specific terms for cancellation policies.
How do I find out when new promotions are released?
The best way to stay updated is by checking the Promotions section of your account regularly. Additionally, we send notifications via the app and account messages when new categories or special events are launched. Keep your notification settings enabled to never miss an update.